I have an original Xbox One. It's not a day-one model, but maybe a year or two after launch. It came with Kinect.
It stopped turning on 2 days ago. Yesterday I tried the Power Supply solution. Upon plugging everything back together, I heard some arcing/sizzling noise come from the console, and then smoke started to come out of the vents. I immediately unplugged the console and without a safe place to put something that could potentially be on fire, I put it in the oven and left it there for a day.
I went to the Microsoft support site and navigated through to my registered Xbox, and tried to figure out what to select to get help. I picked "service and warranty" knowing that the warranty is expired, and the only options I'm given are "virtual assistant", no phone call or live chat support. I tried navigating again and selected that the console won't turn on, and get pointed only to the power supply solution.
I get that electronics fail over time, but this console might actually be a hazard now. I'm aware that Microsoft has replaced Surface devices if the batteries start to rupture even if they are out of warranty... I feel like this is sort of the same level of serious.
What do I do?