My Xbox One is literally burning and smoking, but out of warranty and I don't know how to get support

by theTrebleClef. Posted on Jun 30, 2020    0    15


I have an original Xbox One. It's not a day-one model, but maybe a year or two after launch. It came with Kinect.

It stopped turning on 2 days ago. Yesterday I tried the Power Supply solution. Upon plugging everything back together, I heard some arcing/sizzling noise come from the console, and then smoke started to come out of the vents. I immediately unplugged the console and without a safe place to put something that could potentially be on fire, I put it in the oven and left it there for a day.

I went to the Microsoft support site and navigated through to my registered Xbox, and tried to figure out what to select to get help. I picked "service and warranty" knowing that the warranty is expired, and the only options I'm given are "virtual assistant", no phone call or live chat support. I tried navigating again and selected that the console won't turn on, and get pointed only to the power supply solution.

I get that electronics fail over time, but this console might actually be a hazard now. I'm aware that Microsoft has replaced Surface devices if the batteries start to rupture even if they are out of warranty... I feel like this is sort of the same level of serious.

What do I do?


Comments

cruelkillzone

You buy a new console. Sucks yours quit on you but seriously man. You've had it forever by now. Get a cheap one on Ebay or amazon, or wait for the new console to come out.

  theTrebleClef

I've been spoiled by my Nintendo consoles. My GameCube is nearly 20 years old and my launch model Wii is 14, and they run like new. My PS2 is still going, too.

cruelkillzone

And? Dont base your expectations for a Microsoft console on anecdotal experience with other brands?

My ps2 crapped out a few years back. I don't think all ps2's crap out now.

rkennedy12 1

I don’t get how it’s a hazard now. Don’t plug it in knowing that it is faulty at this point. It’s not going to catch fire sitting unplugged in the trash. This is where faulty batteries differ.

  theTrebleClef 1

I didn't know if any internal capacitors held a big charge or anything.

Teamyuss 1

I personally would not fix a 1st gen box now. The fix will cost more than it's worth.

Zimmy68 1

Umm, pay another $100-$150 and get a newer one????

Jehoke 1

Gonna have to have it repaired yourself (which might cost a bit), get a second hand one off someone, or start saving now for a Series X in about 5 months time.
Good idea putting it the oven though. Definitely don’t try switching it on again.

StandardTurd 1

You buy a new console, that one's dead and done, no warranty, no replacement.

PenoNation 1

This is an electronic device that you have probably been using pretty regularly for 6+ years.
I'd say it held up pretty well after all this time, but eventually things break down. I'd either buy a new one or wait for the next generation to come out.

thottwheels 4

I'm sorry to say but you're probably out of luck on this one, take it in to gamestop and they'll buy it off you and send it in to Microsoft for parts and you can put that towards a new console. As for what caused this It probably got wet without your knowing or its possible that a bug got inside of it and caused a short

thottwheels 2

As for it being dangerous just leave it unplugged and you're fine theres no batteries or anything that are gonna burst out of nowhere. Its harmless without a power supply

  theTrebleClef 2

I was worried about capacitors on any circuit boards maybe still having charge.

thottwheels 1

I mean maybe slight residual energy but nothing nearly enough to start an electrical fire and that will have dissipated by now either way

PLIDThrow 1

Capacitors of that size drain nearly instantaneous after power is cut off. There's always leakage so if it's been off for a day there's no potential in them. But you could always short the two terminals with a screwdriver if you're scared. Capacitors that small I doubt you'd even feel a buzz if they were fully charged.

As for your problem it's almost always heat related. Something gave up the ghost... a capacitor blew, chip creeped out, something somewhere shorted to ground. Might be fixable if you know what to do but if you don't know how capacitors work, don't count on fixing this one yourself. Depending on the ground fault, too many amps might have went through something critical that's not replaceable anyways once fried.